Return Policy
We have a “30-day return policy”. If you are not 100% satisfied with your purchase you can call us on +91-44-26811705 or write to [email protected] to return the product unopened and you will be given store credit. Please understand that we will not be able to accept opened or used products.
- You will have to contact our customer care within 30 days of receiving the product.
- When you call our care for the return, you can choose to mail the product to us directly or request for a ‘return with courier collection’ in which case the bill for the courier will be presented to you at the time of pickup.
- Once the returned product reaches our warehouse it will be subject to inspection to approve the return.
- Please understand that we will not be able to approve return of products that have been opened or damaged due to usage or wear and tear.
- Products that involve installation are not eligible for return once the product has been installed.
- All good must be in original condition and NOT OPENED. As you can understand, any product once opened cannot be resold and the vendor cannot bear this loss.
Replacement Policy
If any product ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, we have a “No Questions Asked” replacement policy for upto 30 days from the day of delivery. Please call us on immediately to return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a replacement. The following are the steps:
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner
- Please contact customer care immediately if you open the packaging and discover that the item is damaged or if the wrong product was delivered.
All our products are insured against theft and damage. If you receive any product damaged during shipping please contact our customer care immediately and we will have it replaced for you. The insurance is valid till the product is delivered to the customer. Any theft or damage that happens after the delivery will not be covered by the insurance.
This policy does not cover products damaged by usage or wear and tear. Products that include installation, once installed will not be eligible for any exchange/return. In case we are unable to replace the damaged / defective product, we will refund your amount.
In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item. You may return the product to us in the following ways:
- You may contact our Customer Care within 30 days of having received the product and request a return/exchange.
- Once you have approval from Customer Care, we will have the product picked up by the logistic partner along with the original invoice.
- We will not be able to accept returns which are not accompanied by the relevant original invoice.
Once the damaged product is back in our warehouse we will initiate the refund. Please understand that banks usually take upto 10 business days to reflect the money in your account, from the time the refund is initiated. Please read our Refund policy to understand the refund better.
Refunds Policy
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque. Cheques will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product(s) at our warehouse. Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.
Please call us on +91-44-26811705 or Email us at [email protected] if you have any questions.
Price Protection Policy
We at www.nagman.com strive to provide the best price to you at all times. We offer a 48-hour price protection for orders that were placed within 48 hours of price change. You can contact our customer care if the product you have ordered has a lower price (with necessary proof/record) in less than 48 hours after the order was placed and we will bill your ordered item at the lesser price.
Cancellation Policy
- Please call our customer care on +91-44-26811705 for cancellation by mailing us on [email protected]
- If you cancel your order before the product is shipped we will cancel the order and give you a complete refund of the entire amount.
- Once the product has been shipped or after delivery, you can request for a replacement of the product if it is damaged. Please read our replacement policy for the same.
Privacy Policy
- We do not sell our database of information about you. That is NOT our revenue model.
- We do collect data about you so that,
- You don’t end up filling up long forms every time you shop
- You have a better shopping experience when you come back to our site
- You receive and see most relevant products for you. No, that does not mean we are one of those sites who bombard you with mailers and SMS about products and deals. We mean RELEVANT in its true sense.
- You get to participate in customer incentive programs and get to save more
- We are not responsible for data you might provide on sites linking to us or sites linked by us. We are responsible only for the data you enter on www.nagman.com
- Cookies: We use both temporary and permanent cookies to recognize users and give them a better experience with our website. No personal information is placed in these cookies and these are used only to make your experience better
- Security and Protection: We have strong security measures in place which protects your data from being loss or being misused. Your security comes first and we go the extra mile to ensure all information we have on our system is completely secure.
- Advertisements: We use third party firms for our advertising efforts and we share relevant information with them for the same purpose. We do not share any personal information like name or contact information. But we may use information about your visit to our site or other sites for advertising purposes.
Terms and Conditions
OK. This is the serious stuff, but we have tried to make it as simple as possible. If you are shopping with us, you should agree to these terms which is legal in binding.
Applicable Law
www.nagman.com is created and administered by Nagman Instruments & Electronics (P) Ltd., Chennai, India; as such the laws of India shall apply; courts in Chennai shall have jurisdiction in respect of all the terms, conditions and disclaimers. www.nagman.com reserves the right to make changes to the site and the terms, conditions and disclaimers.
Eligibility
You represent and warrant that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.
Term of Agreement/Service
The Agreement shall continue to be valid and is in effect as long as you are using the services of www.nagman.com . www.nagman.com provides a b2c online shopping platform wherein the Users can purchase/buy the products listed on the website in accordance to the terms and conditions set forth. You are agreeing to use the services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.
Payment Services
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
User Account Data
- Nagman respects the privacy of every individual. We protect the personal information in accordance with our privacy policy and respect the confidentiality of our visitors and subscribers.
- We share only the necessary information for processing the order(s) to our trusted logistics and business partners.
- Individual users are also responsible for maintaining the confidentiality and security of your account and password and you agree to accept the responsibility for all the activities that occur using your account and password.
- Nagman shall not be responsible for any loss or damage due to failure to safeguard your account.
- Nagman holds the right to indefinitely suspend or cancel any account, if the data found to be inaccurate or mischievous and can refuse the user to access the site.
- You shall notify here of any suspected unauthorized use(s) of your account, or any breach of security, including loss, theft, or unauthorized disclosure of your account password.
Electronic Communication
Users agree to receive communication from www.nagman.com electronically either by e-mails or through announcements on the website.
Shopping Portal
Products, services and information displayed on www.nagman.com is to offer a convenient mode of shopping for the consumers. You agree and confirm that the services and features offered by www.nagman.com are for lawful purposes only and comply with all governing laws and regulations while transacting on the site. You agree to provide accurate information in all instances when such information is requested failing which www.nagman.com holds the right to indefinitely suspend or cancel any account.
You agree to read thoroughly the product descriptions and specifications and you agree to be bound by the conditions of sale included in the item’s description by placing an order. In case of inaccurate shipping address given by you while placing your order, you agree to bear the additional shipping charges incurred by www.nagman.com for redelivery.
Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on shopping will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to www.nagman.com. Further the said information will be not be stored, utilized and shared with any of the third parties by www.nagman.com unless required by law, regulation or court order.
Pricing Information
While www.nagman.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. www.nagman.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, www.nagman.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, www.nagman.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and www.nagman.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that www.nagman.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to www.nagman.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
Product Specifications Listed on Product Pages
The official brand websites of the products have been generally used as the primary source for information. Where such information is lacking in completeness, other secondary sources have also been used. While we make every effort to ensure that the product specifications provided on product pages on Nagman are as accurate as possible, we can’t guarantee that the information provided is always 100% error free or accurate.
Cancellation by Nagman.com
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Disclaimers
The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site. The Site provides content from other partner sites or resources and while www.nagman.com tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. www.nagman.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.
This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.
To the fullest extent permitted under applicable law, www.nagman.com or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.
Without prejudice to the generality of the section above, the total liability of www.nagman.com to you for all liabilities arising out of this User Agreement be it in contract is limited to the value of the product ordered by you.
Nagman.com , its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, link statics or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, www.nagman.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
Indemnity
User agrees to defend, indemnify and hold harmless Nagman.com , its employees, directors, officers, partners and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.
Limitation of Liability
www.nagman.com expressly disclaims any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or text or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner. User agrees and acknowledges that user shall be solely responsible for user’s conduct and that www.nagman.com reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the indian cyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time.
In no event shall www.nagman.com be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the www.nagman.com sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement, even if www.nagman.com has been advised of the possibility of damages, or inability to use the www.nagman.com sites/services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the www.nagman.com sites/services, or otherwise arising out of the use of the www.nagman.com sites/services, whether based on contract, tort, negligence, strict liability or otherwise, even if www.nagman.com or any of its suppliers has been advised of the possibility of damages. www.nagman.com does not endorse in anyway any advertisers/ contents of advertisers on its webpages.
Entire Agreement
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and www.nagman.com with respect to the www.nagman.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and www.nagman.com with respect to the www.nagman.com sites/services. Nagman.com ‘s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.